Dear Customers!
We always try to provide the best service and manufacture only high-quality items.
If you have any issues – please contact us to discuss return details.
We accept returns if the item isn’t damaged, doesn’t fit your lens, or has a manufacturing defect. You can send us a request within 14 days from the day you have received your order.
RETURN POLICY
Last updated January 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@cinemodmaster.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
We will provide a return address and all information in email communication.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Custom orders with wrong dimensions provided by the customer
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 15% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@cinemodmaster.com